They set us up with a second floor room, but they have no elevators and we, being elderly, would have found that difficult. So we asked if there was a ground-level room available. They set us up with one, but on entering the bathroom door was oddly in the way of the entry door. The TV was on, and the room smelled heavily of alcohol and was already occupied. We gracefully backed out and closed the door. The occupant made no sounds at all, despite our noisy entry. We informed the office and suggested they might do a welfare check on the occupant. They apologized and set us up with an upgrade to a bungalow. The rooms are dated but clean. The heating/cooling worked flawlessly. We did not get the breakfast, as we made an early rise and start on our return home because snow was threatening our progress in the southern Oregon passes. We DO hope the gentleman in the occupied room was okay. Eles nos montaram um quarto no segundo andar, mas não têm elevadores e nós, sendo idosos, teríamos achado isso difícil. Por isso, perguntamos se havia um quarto no térreo disponível. Eles nos prepararam com um, mas ao entrar na porta do banheiro estava estranhamente no caminho da porta de entrada. A TV estava ligada e o quarto cheirava fortemente a álcool e já estava ocupado. Nós graciosamente recuamos e fechamos a porta. O ocupante não emitiu nenhum som, apesar de nossa entrada barulhenta. Informamos o escritório e sugerimos que eles fizessem uma verificação de bem-estar do ocupante. Eles se desculparam e nos ofereceram um upgrade para um bangalô. Os quartos são antigos, mas limpos. O aquecimento/resfriamento funcionou perfeitamente. Não tomamos o café da manhã, pois levantamos cedo e começamos a voltar para casa porque a neve estava ameaçando nosso progresso nas passagens do sul do Oregon. Esperamos que o cavalheiro na sala ocupada esteja bem.

They set us up with a second floor room, but they have no elevators and we, being elderly, would have found that difficult. So we asked if there was a ground-level room available. They set us up with one, but on entering the bathroom door was oddly in the way of the entry door. The TV was on, and the room smelled heavily of alcohol and was already occupied. We gracefully backed out and closed the door. The occupant made no sounds at all, despite our noisy entry. We informed the office and suggested they might do a welfare check on the occupant. They apologized and set us up with an upgrade to a bungalow. The rooms are dated but clean. The heating/cooling worked flawlessly. We did not get the breakfast, as we made an early rise and start on our return home because snow was threatening our progress in the southern Oregon passes. We DO hope the gentleman in the occupied room was okay. Nos asignaron una habitación en el segundo piso, pero no tienen ascensores y nosotros, siendo ancianos, lo hubiéramos encontrado difícil. Entonces preguntamos si había una habitación disponible en la planta baja. Nos prepararon uno, pero al entrar, la puerta del baño estaba extrañamente en el camino de la puerta de entrada. La televisión estaba encendida, la habitación olía mucho a alcohol y ya estaba ocupada. Retrocedimos con gracia y cerramos la puerta. El ocupante no emitió ningún sonido, a pesar de nuestra ruidosa entrada. Informamos a la oficina y sugerimos que podrían hacer un control de bienestar del ocupante. Se disculparon y nos prepararon un ascenso a un bungalow. Las habitaciones son anticuadas pero limpias. La calefacción/refrigeración funcionó a la perfección. No conseguimos el desayuno, ya que nos levantamos temprano y comenzamos nuestro regreso a casa porque la nieve amenazaba nuestro progreso en los pasos del sur de Oregón. Esperamos que el caballero en la habitación ocupada esté bien.

They set us up with a second floor room, but they have no elevators and we, being elderly, would have found that difficult. So we asked if there was a ground-level room available. They set us up with one, but on entering the bathroom door was oddly in the way of the entry door. The TV was on, and the room smelled heavily of alcohol and was already occupied. We gracefully backed out and closed the door. The occupant made no sounds at all, despite our noisy entry. We informed the office and suggested they might do a welfare check on the occupant. They apologized and set us up with an upgrade to a bungalow. The rooms are dated but clean. The heating/cooling worked flawlessly. We did not get the breakfast, as we made an early rise and start on our return home because snow was threatening our progress in the southern Oregon passes. We DO hope the gentleman in the occupied room was okay.

Pool and hot tub were nice. One door to the pool is broken so if you can't get in just go around to the other. Hot tub smelled like a type of gas when the jets turned on. Suite rooms are very large, they do have AC and heat. LOTS of outlets. No elevator to second floor that I could see. Little weird in the open circle between rooms. Cleanliness was not great. An old coffee pod was in the coffee maker when we came in. Beautiful coy pond and nice walking pathways to get to and from different areas of the buildings. Call and reserve a spa time a day ahead or you probably won't get one. You can check out physically or do a contactless checkout just leaving your cards in the room. Piscina e banheira de hidromassagem eram bons. Uma porta da piscina está quebrada, então, se você não conseguir entrar, dê a volta para a outra. A banheira de hidromassagem cheirava a um tipo de gás quando os jatos eram ligados. Os quartos das suítes são muito grandes, eles têm ar condicionado e aquecimento. MUITOS pontos de venda. Nenhum elevador para o segundo andar que eu pudesse ver. Pouco estranho no círculo aberto entre os quartos. A limpeza não era ótima. Uma cápsula de café velha estava na máquina de café quando entramos. Belo lago tímido e caminhos agradáveis ​​de caminhada para chegar e sair de diferentes áreas dos edifícios. Ligue e reserve um horário de spa com um dia de antecedência ou provavelmente não terá um. Você pode fazer o check-out fisicamente ou fazer um check-out sem contato apenas deixando seus cartões no quarto.

One of the worst experiences of my and my wife's lives. Not only was our room completely filthy but it was filled with spiders. The floors had NOT been cleaned, so much so our socks are now permanently stained grey/black. The maintenance was also lacking like crazy, toilet leaked all night, walls were clearly not repaired and maintained well, and the soap dispenser leaked. Not to mention I had to come running when my wife found a SPIDER IN THE SHOWER and almost had a heart attack.The hotel was supposed to be non-smoking but we found cigarette butts all over the back porch. The entire hotel premises was a mess, and the landscaping was in complete disarray. We even had someone who was staying there tell us that he worked on the initial hotel layout and how nice it used to be... but not anymore.The bed was alright but it seemed a little strange that it didn't come with a fitted sheet. The pillows were EXTREMELY uncomfortable and the A/C was far too loud to even sleep. We came to his hotel to get a spa day and get some relaxation but we actually left within 8 hours of our arrival in the middle of the night. We didn't sleep at all and will never come back here ever again. A complete waste of money and actually made our stress level worse than if we would have never gone at all. Uma das piores experiências da minha vida e da minha esposa. Não só o nosso quarto estava completamente imundo, mas estava cheio de aranhas. Os pisos NÃO foram limpos, tanto que nossas meias agora estão permanentemente manchadas de cinza / preto. A manutenção também estava faltando como um louco, o banheiro vazou a noite toda, as paredes claramente não foram reparadas e mantidas bem, e o dispensador de sabão vazou. Sem contar que tive que vir correndo quando minha esposa encontrou uma ARANHA NO BANHO e quase teve um infarto.O hotel deveria ser para não-fumantes, mas encontramos pontas de cigarro por toda a varanda dos fundos. Todas as instalações do hotel estavam uma bagunça, e o paisagismo estava em completa desordem. Nós até tivemos alguém que estava hospedado lá nos dizendo que ele trabalhou no layout inicial do hotel e como costumava ser bom ... mas não mais.A cama era boa, mas parecia um pouco estranho que não viesse com um lençol. Os travesseiros eram extremamente desconfortáveis ​​e o A/C era muito alto até mesmo para dormir. Nós viemos para o hotel dele para pegar um dia de spa e relaxar um pouco, mas na verdade saímos 8 horas após a nossa chegada no meio da noite. Nós não dormimos nada e nunca mais voltaremos aqui. Um completo desperdício de dinheiro e, na verdade, piorou nosso nível de estresse do que se nunca tivéssemos ido.

Pool and hot tub were nice. One door to the pool is broken so if you can't get in just go around to the other. Hot tub smelled like a type of gas when the jets turned on. Suite rooms are very large, they do have AC and heat. LOTS of outlets. No elevator to second floor that I could see. Little weird in the open circle between rooms. Cleanliness was not great. An old coffee pod was in the coffee maker when we came in. Beautiful coy pond and nice walking pathways to get to and from different areas of the buildings. Call and reserve a spa time a day ahead or you probably won't get one. You can check out physically or do a contactless checkout just leaving your cards in the room. La piscina y el jacuzzi eran agradables. Una puerta de la piscina está rota, así que si no puedes entrar, ve a la otra. El jacuzzi olía a un tipo de gas cuando se encendían los chorros. Las habitaciones de la suite son muy grandes, tienen aire acondicionado y calefacción. MUCHOS puntos de venta. No hay ascensor al segundo piso que pude ver. Un poco raro en el círculo abierto entre las habitaciones. La limpieza no era genial. Una vieja cápsula de café estaba en la cafetera cuando entramos. Hermoso estanque tímido y agradables senderos para caminar para ir y venir de diferentes áreas de los edificios. Llame y reserve un tiempo de spa con un día de anticipación o probablemente no lo consiga. Puede hacer el check-out físicamente o hacer un check-out sin contacto simplemente dejando sus tarjetas en la habitación.

One of the worst experiences of my and my wife's lives. Not only was our room completely filthy but it was filled with spiders. The floors had NOT been cleaned, so much so our socks are now permanently stained grey/black. The maintenance was also lacking like crazy, toilet leaked all night, walls were clearly not repaired and maintained well, and the soap dispenser leaked. Not to mention I had to come running when my wife found a SPIDER IN THE SHOWER and almost had a heart attack. The hotel was supposed to be non-smoking but we found cigarette butts all over the back porch. The entire hotel premises was a mess, and the landscaping was in complete disarray. We even had someone who was staying there tell us that he worked on the initial hotel layout and how nice it used to be... but not anymore. The bed was alright but it seemed a little strange that it didn't come with a fitted sheet. The pillows were EXTREMELY uncomfortable and the A/C was far too loud to even sleep. We came to his hotel to get a spa day and get some relaxation but we actually left within 8 hours of our arrival in the middle of the night. We didn't sleep at all and will never come back here ever again. A complete waste of money and actually made our stress level worse than if we would have never gone at all.

Pool and hot tub were nice. One door to the pool is broken so if you can't get in just go around to the other. Hot tub smelled like a type of gas when the jets turned on. Suite rooms are very large, they do have AC and heat. LOTS of outlets. No elevator to second floor that I could see. Little weird in the open circle between rooms. Cleanliness was not great. An old coffee pod was in the coffee maker when we came in. Beautiful coy pond and nice walking pathways to get to and from different areas of the buildings. Call and reserve a spa time a day ahead or you probably won't get one. You can check out physically or do a contactless checkout just leaving your cards in the room.

I drove four hours after calling to make a reservation and asking if they had a pool. I was unable to book any spa services as no one ever answers the phone and the front desk is unable to help. I arrived in 108 degree weather to check in a find the pool shut down. The vending machines are also empty and the cleanliness of the room was more than questionable. My feet turned black from walking on their floors and the bed skirts and curtains were filthy. The next morning we tried to order food from the restaurant. They didn’t answer the phone for more than ten minutes and then they told us they did not have half the food listed on their website. Terrible experience. Won’t be back.

Large room, interesting architecture, reflection pool was pretty cool. Air conditioning and refrigerator were loud but effective. Bed skirt was too short but the beds were comfortable and clean. Some things needed maintenance -cushions missing from some pool chairs, hot tub was out of order. Pool was clean and the grounds were interesting, staff were friendly and put some care into making sure we were comfortable. Breakfast was good, with generous servings. Quarto grande, arquitetura interessante, piscina de reflexão era bem legal. Ar condicionado e geladeira eram barulhentos, mas eficazes. A saia da cama era muito curta, mas as camas eram confortáveis ​​e limpas. Algumas coisas precisavam de manutenção - almofadas faltando em algumas cadeiras de piscina, banheira de hidromassagem estava fora de ordem. Piscina era limpo e os jardins eram interessantes, os funcionários foram simpáticos e colocar algum cuidado para se certificar de que estávamos confortáveis. O café da manhã era bom, com porções generosas.

Large room, interesting architecture, reflection pool was pretty cool. Air conditioning and refrigerator were loud but effective. Bed skirt was too short but the beds were comfortable and clean. Some things needed maintenance -cushions missing from some pool chairs, hot tub was out of order. Pool was clean and the grounds were interesting, staff were friendly and put some care into making sure we were comfortable. Breakfast was good, with generous servings. La habitación grande, la arquitectura interesante, la piscina de reflexión era genial. El aire acondicionado y el refrigerador eran ruidosos pero efectivos. La falda de la cama era demasiado corta, pero las camas eran cómodas y limpias. Algunas cosas necesitaban mantenimiento: faltaban cojines en algunas sillas de la piscina, el jacuzzi estaba fuera de servicio. La piscina estaba limpia y los jardines eran interesantes, el personal era amable y se preocupaba por asegurarse de que estuviéramos cómodos. El desayuno era bueno, con raciones generosas.

Large room, interesting architecture, reflection pool was pretty cool. Air conditioning and refrigerator were loud but effective. Bed skirt was too short but the beds were comfortable and clean. Some things needed maintenance - cushions missing from some pool chairs, hot tub was out of order. Pool was clean and the grounds were interesting, staff were friendly and put some care into making sure we were comfortable. Breakfast was good, with generous servings.

Me encantan todo bien para mí fantastico

Muy bonito y limpio

Excelente lugar para el viajero

Disappointing and awful experience, we have stayed here over the last few years, will never again! It's definitely gone down hill, not only the rooms, but the staff. We specifically asked for a...

This has always been my go to place when traveling for work for several years. Absolutely loved it! Unfortunately, my recent stay was very disappointing. The "glistening" pool was dirty and the hot...

I stayed there this past weekend. They were about 20-30 dollars less expensive than the hotels I was searching in Redding. They were very accommodating. It was midweek but I arrived at noon and check...

Nice hotel, beautiful property. Spacious, private bungalow. I am however disappointed my bungalow smells like an ash stray. Not sure if someone smoked in it or if prior people were smoking with the...

Rooms are nice, but the staff members are not very welcoming. Customer service is poor. The grounds are not kept up. Prices at the hotel restaurant are extremely high for mediocre food. I would only...

Stopped in on a whim, Staff was super friendly the property was as clean as it could be during fall months. The room was very well laid out, very clean and comfortable. I would recommend Giai to my...